FREQUENTLY ASKED QUESTIONS



Our goal is to provide you with a chic style you’ll love. If there is anything wrong with your order, we will make it right. We take our quality very seriously to ensure our products compliment your home! 
 

HOW CAN I CONTACT YOU?
We'd love to hear from you! You can reach us at:
    - Email: passionsfruit.co@gmail.com
    - Instagram: @passionfruit_co
    - Facebook: PassionFruit Co


WHERE ARE YOU LOCATED?

Our headquarters is located in Olympia, Washington. All of our products are shipped from our facility in San Francisco. We sell our products exclusively online.


HOW MUCH DOES SHIPPING COST?
We offer FREE standard shipping for purchases over $100 USD. For purchases under $100 USD, standard shipping is based on your order. 


HOW LONG DOES SHIPPING TAKE?
          Processing Time: 2-3 Days
          Shipping Time: 2-5 Days (FedEx Ground / USPS Priority Mail)
          Total time: 4-8 Days

 During holiday times there may be delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer. Please make sure to reach out to us in the event that you experience a longer than usual wait time.

*COVID-19 Note - each order is taking a few extra days to be shipped out to ensure our employees are following all quarantine guidelines. We’re hoping to continue speeding up the process as much as we can, but you can expect to receive your products around 2 weeks after placing your order.


PRODUCT CHARACTERISTICS:
Our products are crafted by hand and may have very slight variation in design, color and size - which means no two products will be exactly the same. 


CAN I CHANGE OR CANCEL MY ORDER? 

If you’d like to modify your order, email us at passionsfruit.co@gmail.com as soon as possible. If the order has not been shipped yet, we will respond within 24 hours to confirm the changes. We are not able to modify orders that have already been shipped.


I ONLY RECEIVED ONE PRODUCT, BUT I ORDERED MULTIPLE. WHERE ARE THE REST?
Sometimes our products are shipped separately to optimize the time it’ll take to arrive at your door. Please check your tracking code to see when your other items will be arriving.


MY TRACKING SAYS THE PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT. 
Our packages are sent to the exact address given at checkout. If you’ve waited 1-2 days, checked your mailbox and front porch, please contact your local post office as they may have misplaced your package.


HOW DO I RETURN MY PACKAGE? 
Our goal is to provide you with home decor you’ll love. We’ll always fix or replace your order if there’s a problem. We take our quality very seriously to ensure our products compliment your home! If there is anything wrong with your order we will make it right.
If you have a question about returning any of your products please email us at passionsfruit.co@gmail.com


Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds:
If you haven’t received a refund yet, check your bank account one more time. If it’s still not there, contact your credit card company, as it may take a few days for your refund to be posted. After, contact your bank. There is often processing time before a refund is posted.
If you’re still not seeing your refund populate, please reach out to us at passionsfruit.co@gmail.com


Exchanges:
Because we are a small business, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at passionsfruit.co@gmail.com